Privacy Policy

1 Introduction

Welcome to 77fg. This Privacy Policy explains how 77fg ("we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you access or use our online gaming platform available at https://77fg.app. We are committed to protecting the privacy of all players in Bangladesh and ensuring that your personal data is handled with the utmost care and transparency.

By registering an account or continuing to use the 77fg platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately. This policy applies to all users of the 77fg platform, including registered members and visitors browsing the site without an account.

2 Information We Collect

To provide a safe, reliable, and personalised gaming experience on 77fg, we collect certain personal information from you during registration and ongoing use of the platform. The categories of information we may collect include:

• Identity information: your full name, date of birth, gender, and a government-issued identification document (such as a National ID card or passport) used for age and identity verification.
• Contact information: your email address, mobile phone number, and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Financial information: transaction history, deposit and withdrawal records, payment method details (such as your bKash, Nagad, or Rocket mobile wallet number), and account balances. We do not store full payment card numbers.
• Technical and usage data: IP address, device type, operating system, browser type, session duration, pages visited, game activity logs, and referral source.
• Communications data: records of your correspondence with our customer support team, including chat logs, emails, and any feedback or complaints you submit.

3 How We Use Your Information

77fg uses the personal information collected to operate and continuously improve our gaming platform. Specifically, we use your data for the following purposes:

• Account management: to create, maintain, verify, and authenticate your 77fg account, and to process your deposits, withdrawals, and bonus claims.
• Service delivery: to provide access to cricket betting markets, live casino games, slots, crash games, and all other platform features.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other illegal activities.
• Customer support and communications: to respond to your queries, resolve disputes, send important account notifications, and provide updates on promotions or platform changes.

4 Data Sharing and Disclosure

77fg does not sell, rent, or share your personal data with third parties for their own commercial marketing purposes. We may, however, disclose your information to trusted service providers and partners who assist us in operating the platform — for example, payment processing partners (including bKash, Nagad, and Rocket), identity verification services, fraud prevention tools, and analytics providers. These partners are contractually bound to use your data only as directed by 77fg and in compliance with applicable data protection standards.

We may also disclose your information where required by applicable law, court order, or competent governmental authority, or where disclosure is necessary to protect the rights, property, or safety of 77fg, its users, or the public. In such cases, we will share the minimum information required to comply with the legal obligation.

5 Cookies and Tracking Technologies

77fg uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences, maintain your session, and analyse how our platform is used. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, such as session management and security tokens. These cannot be disabled.
• Analytical cookies: help us understand how users interact with the platform so we can improve performance and usability.
• Preference cookies: remember your language settings, display preferences, and other personalisation choices so you do not need to reconfigure them on each visit.

6 Data Retention

We retain your personal data for as long as your account remains active or as reasonably necessary to provide our services. If you close your 77fg account, we will retain certain data for a period required to comply with our legal obligations, resolve disputes, enforce agreements, and maintain records for anti-money laundering and responsible gaming purposes.

The specific retention periods may vary depending on the type of data and the legal basis for processing. Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

• Transaction records and financial data: retained for a minimum of 5 years to comply with anti-money laundering regulations.
• KYC and identity documents: retained for a minimum of 5 years from the date of account closure.
• Customer support communications: retained for up to 2 years from the date of the last interaction.
• Marketing preferences and consent records: retained until you withdraw consent or request deletion.

7 Data Security

77fg takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmissions, secure server infrastructure, access controls limiting data access to authorised personnel only, and regular security audits and vulnerability assessments.

While we strive to maintain the highest standards of data security, no system is entirely immune to risk. In the unlikely event of a data breach that poses a significant risk to your rights and freedoms, we will notify affected users as promptly as reasonably possible and take immediate steps to contain the breach and mitigate any potential harm.

8 Your Rights and Choices

As a user of the 77fg platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to suspend the processing of your data in specific situations, for example while a correction request is being assessed.
• Right to object: you may object to our processing of your personal data for direct marketing purposes at any time.

9 Third-Party Services and Links

Our platform may integrate with or reference certain third-party services, game providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt), and payment operators. These third parties have their own privacy policies and data handling practices, which are independent of this Privacy Policy. 77fg is not responsible for the privacy practices or content of any third-party service. We encourage you to review the privacy policies of any third-party services you access through or in connection with 77fg.

77fg does not control and is not responsible for the content, privacy policies, or practices of any third-party websites or services. Any links or references to third-party services within our platform do not constitute an endorsement or approval of their privacy practices.

10 Children and Minors

The 77fg platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any services offered on the 77fg platform. If we discover that we have inadvertently collected personal data from a minor, we will promptly delete that data from our records.

Parents and guardians who believe their child may have registered on 77fg are strongly encouraged to contact us immediately at [email protected] so that we can take appropriate action, including account closure and data deletion.

11 Changes to This Privacy Policy

77fg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, business practices, or applicable regulations. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through a prominent notice on the platform.

Your continued use of the 77fg platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your information. If you have any objection to the updated policy, you should discontinue use of our services and contact support to close your account.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 77fg handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6), and we aim to respond to all privacy-related enquiries within 72 hours of receipt.

You may contact us by email at [email protected]. Please include your registered account username and a clear description of your enquiry to help us assist you as efficiently as possible. All privacy requests are handled confidentially by our compliance team.